Differences

This shows you the differences between two versions of the page.

--- citrix:headset_not_working [2020/05/12 21:24] – created peter
+++ citrix:headset_not_working [2020/07/15 09:30] (current) – external edit 127.0.0.1
@@ Line 9: / Line 9: @@
 AllowAudioInput=True
 </file>
+<WRAP info>
+**NOTE:**  Ensure that this **AllowAudioInput=True** is placed within the **[WFClient]** section.
+</WRAP>
 ----
@@ Line 19: / Line 24: @@
 ===== Check Audio and Microphone settings =====
+In Windows:
+  * Ensure that the Citrix Audio is enabled.
+{{:citrix:citrix_-_audio_-_enabled.png?600|}}
+  * Ensure that the Citrix Microphone is enabled.
+{{:citrix:citrix_-_microphone_-_enabled.png?600|}}
 In Skype for Businesss, notice that both Speaker and Microphone refer to **Citrix HDX Audio**.
 {{:citrix:citrix_-_skype_-_audio_and_microphone_settings.png?600|}}
 <WRAP info>
 **NOTE:**  Test that the Audio and Microphone are both working by clicking on the **Check Call Quality** button.
-Remember to configure your device's audio and recording settings appropriately.
+Remember also to configure your device's audio and recording settings appropriately.
 </WRAP>