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Flights - Arriving late at the final destination
Under EU law passengers are entitled to up to £509 if they arrive at their destination more than three hours late – as long as the delay is within the airline’s control.
Connecting journeys such as two separate flights should be treated as one single journey. It does not matter if the second flight takes off outside the EU, the law still applies. For example, holidaymakers who travel to Australia via Bangkok, Dubai, Hong Kong or Singapore would still be entitled to compensation.
The CAA says it should not matter which leg of the journey was delayed. The law states that if a passenger has booked one ticket with an airline and arrives at the last airport named on that ticket more than three hours late, they can claim money back.
NOTE: 2017 - The issue of a non-EU airlines’ liability under EC261 for a delay due to a missed connecting flight outside of the EU is currently subject to a case that will be heard by the UK Court of Appeal.