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--- flights:you_didn_t_get_your_booked_seat [2016/09/07 10:27] – peter
+++ flights:you_didn_t_get_your_booked_seat [2020/07/15 09:30] (current) – external edit 127.0.0.1
@@ Line 22: / Line 22: @@
 You'll need proof of your ticket reservation. If you can, take a picture of the seat number you ended up sitting in on your phone.
+When downgraded, e.g. when a passenger receives a seat on the plane corresponding to a lower class of service than that of the reservation, the airline should reimburse between 30 and 75 percent of the ticket price, depending on flight length.
+===== Legal =====
+Article 10 Regulation (EC) No 261/2004
+. If an operating air carrier places a passenger in a class higher than that for which the ticket was purchased, it may not request any supplementary payment.
+. If an operating air carrier places a passenger in a class lower than that for which the ticket was purchased, it shall within seven days, by the means provided for in Article 7(3), reimburse
+(a) 30 % of the price of the ticket for all flights of 1500 kilometres or less, or
+(b) 50 % of the price of the ticket for all intra-Community flights of more than 1500 kilometres, except flights between the European territory of the Member States and the French overseas departments, and for all other flights between 1500 and 3500 kilometres, or
+<nowiki>(c)</nowiki> 75 % of the price of the ticket for all flights not falling under (a) or (b), including flights between the European territory of the Member States and the French overseas departments.