Differences

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--- flights:arriving_late_at_the_final_destination [2022/03/15 09:06] – peter
+++ flights:arriving_late_at_the_final_destination [2022/03/15 10:58] (current) – peter
@@ Line 9: / Line 9: @@
 <WRAP info>
 **NOTE**: 2017 - The issue of a non-EU airlines’ liability under EC261 for a delay due to a missed connecting flight outside of the EU is currently subject to a case that will be heard by the UK Court of Appeal.
+  * It is part of the extraordinary circumstances clause under EC261/2004 Regulation, which exonerates them from liability in some cases.
 </WRAP>
+----
+===== How to find the real reason your flight was delayed =====
+Ask the airport staff.
+  * It is your right to know why you will not be departing on time.
+If you are likely to reach your destination 3 hours late, or miss your connection because of the delay, you can even ask a flight delay certificate as proof.
+  * This will come in handy when you claim a [[https://www.claimcompass.eu/en/|compensation for delayed flight]].
+The problem?
+<WRAP alert>
+**ALERT:**  Information provided by the airport staff is not always accurate.
+  * The airline sometimes lie about the cause of the delay to avoid paying compensation.
+  * Do some research on your own to find out if other planes were delayed at your departure airport, and if there were delays at the arrival airport, or if your flight was an isolated case.
+    * It might be hard to find access to this kind of information.
+</WRAP>
+----
 ----
@@ Line 18: / Line 47: @@
 https://www.transportation.gov/individuals/aviation-consumer-protection/air-travel-consumer-reports
+https://uk.flightaware.com/miserymap/